We do our very best to ensure that our customers are satisfied with our products and service.

Unfortunately, we are not able to cancel an order after being placed and it is the customers responsibility to return the goods for a refund.

Wallpaper:

Please contact sales@clarissahulse.com within 30 days of receipt of your wallpaper to check return conditions.

Fabric:

Please order a sample before placing a fabric order to avoid disappointment as cut lengths of fabric cannot be returned or exchanged. They can only be returned to our studio if faulty.

All other products from the www.clarissahulse.com website or studio shop:

We will only accept returns or faulty goods back for items purchased from www.clarissahulse.com website or the Clarissa Hulse Studio Shop.

Items will be refunded or exchanged providing they are in their original condition and packaging.

Return and refund process:

Once you have checked your item is returnable, please return your goods in their original condition to our studio within 30 days of receipt (15 days for sale items):

Return address:  Clarissa Hulse Ltd., 29 Corsica Street, London, Islington, N5 1JT, UK

For us to successfully process your refund, please send us back the delivery slip with your order number, detail of goods returned – making a clear note of the reasons for return.

Refunds are usually processed within 5-7 working days once the returned goods are received.

We cannot take responsibility for any goods lost in transit, so please use a secure service when returning any unwanted goods.

Unfortunately, in the event of items being returned, we are unable to refund the cost of shipping unless the item is faulty or sent in error.

We are a small business and cannot afford to absorb these costs as a large chain might.